The number of user licenses represents the number of computers that can be simultaneously logged into LightSpeed. For example: With a 3 user license you can have LightSpeed installed on an unlimited number of computers; 3 of which can be logged in at the same time. A LightSpeed User License includes access to LightSpeed's full functionality as well as three months of telephone tech support. The Web Store module is sold separately. With every new purchase of LightSpeed, the customer receives access to 3 months of telephone support, free upgrades and updates. After the initial 3 month period has expired, the customer may choose to purchase a 12 Month Support and Upgrades Subscription, without which they will retain access only to online support via e-mail.

A 'Bundle' is a grouping of Xsilva products sold at a discounted price. For example: The cost of a 'Good Bundle', which groups a LightSpeed User License and a Support and Upgrades Subscription, is less than the cost of purchasing the same two items separately. If you would like to learn more about our bundles please contact our sales staff.

Upgrades are changes in the major version number of the product and generally refer to the addition of major functionality to the software. For example, you would upgrade from version 1.0 to 1.1, or version 5.5 to 6.0. Upgrades are free to new customers (customers still their initial 3 month period) and those covered by a 12 Month Support and Upgrades Subscription.

Updates are changes in the minor version number of the product and generally refer to bug fixes and the addition of minor functionality. For example, you would update version 4.0.2 to version 4.0.3. Updates are free to all customers owning the major version being updated.

Upon purchasing a Support and Upgrades Subscription a customer is granted a period of 12 months during which they have access to live telephone tech support and free LighSpeed upgrades. A customer covered by a Support and Upgrades Subscription can call our tech support staff at any time during regular business hours with upgrades made available to subscription owners on xsilva.com. For example: A customer not covered by a subscription and running LightSpeed version 2.5 wishes to upgrade to verison 2.6 will need to pay the stated price for that upgrade. The same customer could purchase a Support and Upgrades Subscription and upgrade immediately to version 2.6, then upgrade to any subsequent versions (2.8, 2.9, 3.0) released within the 12 months covered by their subscription. New customers buying a subscription will extend their 3 month coverage to 15 months.

A Hardware Kit is a grouping of LightSpeed-compatible POS hardware products, discounted for sale as part of a 'Better' or 'Best' bundle. Composed of the most popular hardware items for retail businesses getting started with LightSpeed, the Hardware Kit includes the following:

• Star Micronics 'TSP-100' receipt printer with 50 rolls of paper (more info)
  
• Black APG Vasario USB cash drawer (more info)
  
• DYMO 'LabelWriter 400 Turbo' label printer with roll of 500 labels (more info)
  
• ID Tech 'Mini Mag' Credit Card Swipe (more info)
  
• Black Honeywell 'Voyager' USB Bar Code Scanner with Stand (more info)

Shipping is included (clients outside of the continental U.S. are subject to extra charges for shipping.) Additional LightSpeed-compatible hardware is available for purchase through Xsilva and can be viewed on our Hardware Page. If you would like to order more hardware, individual items or a different grouping of items, please contact our Sales department at 866-932-1801 ext 1.

Modules are special LightSpeed-integrated software packages which extend the application's performance and are sold separately.

• The Web Store module is a customizable online shopping cart, allowing your business to create e-commerce site from its LightSpeed database with a single click. For more information see our Web Store Features page.
  
• On-Target Reports XLS allow LightSpeeds customers to build and save their own ah hoc reports. For more information see the Reporting Features page.

Specialized hosting packages are available from Xsilva at $299 USD for 6 months and $499 USD for 1 year. SSL security certificates are available at $199 USD for a 1 year term.

Specialized turn-key Web Store hosting from Xsilva saves your business the headache of having to set up and maintain your own e-commerce site and online database servers. SSL security protects the privacy of your shoppers' payment information, while automated updates mean your online storefront can benefit immediately from new Web Store features and fixes as they are released.