Search or Browse Customers and Products using Cover Flow
Add new or existing Customers to a sale or enter info for a Walk In
Color-coded inventory statuses for Products
Lookup inventory levels for a Product in another store
Customizable payment methods for credit cards, cash, checks, and more
NEW!Built-in Credit Card Processing
Axia, MerchantWARE, HPS, Authorize.net
NEW!Built-in Debit Card Processing
Axia, MerchantWARE, HPS
Activate or redeem gift cards
NEW!Put multiple sales on hold and restore at any time
Apply discount to individual or all line items
Set tax code and primary/secondary salesperson on sale
Plug and play hardware support for many barcode scanners, card swipes, cash drawers, receipt printers, label printers, pole displays
Print sales as receipts or full page invoices
Browser and Tracker
iTunes-like Browser interface lets you quickly and easily browse your business
Browse live previews of products, customers and sales documents
Park frequently-used items in the Parking area
Drag and drop business elements to create new documents or add to existing documents
Save dynamic Smart Finds
Create Trackers that help keep you and your team coordinated with dynamic lists of every customer or document that requires action
Search All feature searches every corner of your LightSpeed-managed business
Browser Export feature gives you the ability to export anything you can find with the Browser
Sales and Retail
Quotes that can be converted to Invoices or submitted to Purchasing as Orders
Lightning-fast Product and Customer search while building sales documents
Accept deposits on Quotes, SROs and Orders
Sales documents print across multiple pages, with wrapping product descriptions, notes and full-color images of products
Versatile Gift Card system that can use pre-printed gift certificates or gift cards with magnetic stripes or barcodes
Recharge Gift Cards previously sold to a customer
Print gift receipts, packing slips, box labels, mailing labels, product labels, claim checks and more
Tight integration with the iSight camera, so images of products and customers can be quickly and easily captured in your database
Product Size/Color Matrix for clothing and apparel-based businesses to generate child product records and adjust inventory levels in a convenient grid format
Build Purchase Orders, Invoices and other documents using the Product Size/Color Matrix
Jobs and Timesheets track employee hours and let you find out how much time your staff is spending on projects and tasks
Convert Jobs to Invoices, summarizing hours at your staff's billable rates and tasks performed
Service Repair Order, or SRO, can book in products that need repair and document repair progress
SRO can print claim checks and service labels and can perform Apple GSX Warranty Lookups and Parts Lookups when used in an Apple Reseller environment
Customers
Customer window lets you track everything about a customer, storing multiple phone numbers, addresses, contacts and customer photos
Set default language, currency, salesperson and tax code
Set automatic pricing levels or discounts using customer categories
Marketing activities like mass mailings and mailing label printing are facilitated by innovative categorization tools like customer groups
Powerful search tools like the Advanced Customer Find and Customer Browser
Track all notes and calls with a customer and flag them for review so that they appear automatically in the Tracker as follow-ups
View all of a customer's transactions and purchases in the History section
Action menus let you schedule a customer in the iCal or Now Up-To-Date calendar, print mailing labels, send emails, map their address on Google Maps, initiate a Quote, Order or Invoice, or call on Skype or the WebFones PBX VoIP phone system, all with a single click
Inventory
Print Labels
Prints to a range of label sizes for products and customers, and can be printed to a label sheet or spooled on the Dymo LabelWriter (support for either format varies per label size)
Label Designer
Gives you full control of the layout of your product labels, including the ability to add graphics and to arrange the information that appears for a look that's unique to your business
Serial Number History
Tracks product serial numbers as they move through the system, from being received on a purchase order to being sold on an invoice, booked in on a Service Repair Order, or transferred to a virtual warehouse
Set Reorder Points for your products so that when stock diminishes to the level you've set, you will be prompted to place another order using the one-click purchasing feature
Count Inventory
Minimizes the pain of an inventory count by making efficient use of product labels and the barcode scanner, aggregating your quantities for you as you scan
Counts, which can represent areas of your store or virtual warehouses, and can be edited and amended prior to the inventory reconciliation step
Virtual Warehouses allow you to have products that you want to show as unavailable for sale but are still part of your inventory
Transfer stock from your sellable inventory to one of ten "stockpiles", ie. Demo equipment, desktop units, repairs
Set Selling Prices and Set Product Info allow you to make batch changes of specific subsets of your products, including tax statuses, alternate pricing levels, and markups based on category or brand
Live Rules allow you to set up rules that can be applied automatically to your products if they meet the particular set of criteria you've set
Multi-Store
Multi-Store Lookups
Keep tabs on the inventory levels of product at your other locations, providing you real-time access to detailed inventory availability and status information
Multi-Store Transfers
Send, track, and receive inventory transfers between your store locations with drag-and-drop ease using Transfer Out and Transfer In documents
Multi-Store Pro
NEW!Available for an additional annual subscription fee, Multi-Store Pro helps level the retail playing field by offering independent retailers the same cross-store conveniences as big box retail operations
NEW!Product Replication
Enables a master store location to replicate data to child stores to ensure consistency of products, suppliers, families, classes, and other product attributes
NEW!Cross-Store Gift Cards
Allows redemption of gift cards anywhere in a retail chain
NEW!Cross-Store Returns
Allows customers to return product to any store without hassle or time spent researching the original sale
NEW!Cross-Store Reporting
Provides sales information for each store location to owners and managers, and inventory information to purchasers and controllers
Purchasing
Drag and Drop Purchase Orders
Allow creation purchase orders in seconds with drag and drop ease
One-Click Purchasing Actions
Categorize order requests according to supplier and converts them to purchase orders that list the breakdown of the order requests, including customer info, inventory statuses, ETAs, and costs
Multiple Suppliers and Costs allows you to source your products from more than one supplier
Reporting
Reporting features over 300 reports in over two dozen categories, including Sales, Payments, Inventory Valuation, Taxes, and Commissions
Reports can be filtered for specific, ground-level information, queried by date range, and exported to Excel or PDF format
Presets allow you to save your favorite reports for quick access
iStats on your iPhone
Tracks sales, payments, returns, and invoice counts for the day, the week, the month or even the year, as well as which employees are clocked in at the store
Tills feature makes managing cash drawers easy
Save payment totals at the end of the day or at the end of a user's shift
Enter coin and bill denominations and reconcile sales stations separately, or as a batch
Quantity Discounts help increase sales volume and encourage larger purchases
Set up to 66 different prices per product, based on the quantities and pricing levels you choose
Allows up to six discount levels alongside up to ten pricing levels to create a discount matrix for any single product
End of Day report is a detailed daily summary of the day's sales activities, including deposits, payments, and returns, broken down by sales station
Compare your actual funds for deposit with the balances recorded, and any shortages or overages are clear and easy to understand
Commission Reports allow you to quickly calculate commissions based on sell price or profit margin, and easily tallies an adjustable scale for discounted products
Split commissions are also a breeze, as invoices split between two users are broken out separately in reports
Intelligence reporting features a cluster of predefined reports geared toward illustrating your best- and worst-performing customers, quotes, invoices, and products, as well as monthly revenues laid out in chart form
Accounting
Accounts Receivable help you keep tabs on your customer accounts, tracking outstanding invoices as they age through 30-day intervals
Print statements, apply payments to particular invoices, and set opening balances when bringing in customers from previous systems
Seamless Accounting Exports to QuickBooks 2009/2010 for Mac
Export invoices, payments and bills as journal entries directly into QuickBooks® Accounting 2009/2010 for Mac, without having to manage export files or worry about duplicate imports
Accounting Exports to QuickBooks Pro for Mac (USA), QuickBooks Pro for Windows (USA), MYOB (USA, Canada, Australia)
Exporting invoices, payments, and supplier invoices as journal entries to your accounting software, whether it's MYOB or QuickBooks (Mac or Windows), is a simple process of posting and exporting
Exports of invoices and payments are GL summaries, while customer and invoice detail information continues to reside in LightSpeed
Supplier invoices are exported as payables for completion in MYOB or QuickBooks
Batch Printing allows you to print separate statements for all customers with outstanding balances
Web Store
Customer Accounts
Let your customers create and manage their own secure accounts, for a personalized experience that lets them easily track their purchase history and outstanding work orders, simplifying reorders, building loyalty and encouraging repeat buying
Wish Lists
Enable shoppers to create and share lists of favorite products as well as create gift registries for special occasions such as weddings, anniversaries or birthdays
Online Quotes
Enable shoppers to create and email 'Carts', orders that can be reviewed and purchased online. Store owners can also email LightSpeed quotes that can be fulfilled on the Web Store, facilitating purchases and saving time for both retailer and shopper
Product Cross-Selling
Display featured or related products appear alongside customer selections in eye-catching iTunes- style sliders, encouraging related purchases and extended browsing on your Web Store
Process credit card payments securely in real-time with your choice of secure online payment options such as Authorize.net, PayPal, eWay and BeanStream
Live Shipping Calculators
Instantly provide accurate order totals with integrated live shipping calculation for UPS, Fedex, USPS and InterShipper
Search Engine Optimization
Ensures Google-optimized keyword meta-tagging that helps get your Web Store product pages indexed, and helps your online prospects find your store first
Elegant, Customizable templates offer your customers a unique Mac-like shopping experience, with innovative features such as drag-and-drop purchasing and iTunes-style sliders built into a sleek, fully customizable design that enables you to build an impressive online identity
Web Store Admin panel allows you to control all aspects of the online shopping experience from the Store's appearance to shipping rates and payment methods, and gives you the ability to view sales charts and store data
Tight integration with LightSpeed means Web Store seamlessly syncs with your store database, making it easy to upload new products, complete with web categories and keywords, multiple images and related items
Download web orders and payments back into LightSpeed with the click of a button or on an automated schedule
Clean, customizable HTML Order Confirmation emails provide you and your shoppers with instant confirmation of web orders, offering you an extra way of tracking your online sales and giving your customers immediate assurance that their orders have been received
Specialized turn-key Web Store hosting from Xsilva saves your business the headache of having to set up and maintain your own e- commerce site and online database servers
SSL security protects the privacy of your shoppers' payment information, while automated updates mean your online storefront benefits from new Web Store features and fixes as they are released
Administration
User Privileges
Allow business owners to set access levels or require authorization for over 160 different privileges
Detailed logging in the Privilege system allows business owners to see who committed transactions to the database and when
View logs for individual documents and even see failed privilege authentications
Import Tools offers powerful migration and import tools for Products, Customers, Customer Contacts and Suppliers
Exportable Import presets can be saved so that import files can be processed on a regular basis quickly and easily
Image Import makes it easy for you to add images to each of your products, customers and suppliers, making it even easier to browse your database visually
Technology
NEW!Enterprise-Class LightSpeed Server
PostgreSQL, the underlying database engine for LightSpeed Server, is a high-performance, widely-deployed database platform
LightSpeed Server was designed from the ground up to be a multi-user system and serve the needs of an entire sales team
Targetted at groups of 1 to 25 users, but is architecturally capable of serving hundreds of users
International Support
Extensive support for tax-inclusive selling prices for European and Australian customers
Currency formatting support
Remote Access
Optimized for remote access, transferring as little as data as possible to the remote LightSpeed client, maximizing the performance experienced when remotely logging in and freeing you to work from almost anywhere
