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866-932-1801

514-907-1801

Phone Support requires a Support & Upgrades Subscription.

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What Do I Get When I Purchase a Support and Upgrade Subscription?

With every new purchase of LightSpeed, customers receive access to 30 days of telephone support and 30 days of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 30 day period, Xsilva offers a Support and Upgrade Subscription.

Benefits

LightSpeed Upgrades

Xsilva makes upgrades to LightSpeed several times a year, with smaller updates delivered with even greater frequency, as we bring new functionality to the LightSpeed product and rapidly incorporate customer requests. Keeping your LightSpeed installation up-to-date and on the leading edge is easy with the Subscription. Optional LightSpeed modules such as the LightSpeed Web Store and On-Target Reports are not included in the Upgrades program.

After Hours Emergency Support

Xsilva Support provides after-hours assistance to customers with a valid Support and Upgrades subscription from 6 PM to 9 PM EST, Monday through Friday and from 10 AM - 4 PM EST on Saturday. Please note that all e-mail and phone support issues are handled on a prioritized basis, and that not all support services may be available during these times.

Peace Of Mind

Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Support Subscription.

12 Month Support and Upgrade Subscription

Free LightSpeed Upgrades
Phone Support
Remote Database Support
After Hours Emergency Support

Buy a Support Subscription

Employee Access

Your employees can call or email Xsilva support staff with their LightSpeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.